Subscription & Refund Policy

Subscriptions are billed in advance on a monthly or annual basis. Upon successful payment, your plan is activated immediately and access continues until the end of the billing period.

You may cancel your subscription at any time from Settings → Billing. Cancellation stops future renewals. Your paid access continues until the end of the current billing period — no partial-period refund is issued for remaining days after cancellation.

Refunds are not available in the following situations (which cover virtually all circumstances):

• Change of mind after subscribing.
• Subscription renewed automatically — auto-renewal notifications are sent 3 days in advance.
• Partial use of the platform during the billing period.
• Failure to cancel before renewal.
• Dissatisfaction with AI output quality — a free plan is available to evaluate the platform before subscribing.
• Queries that return Tier 3 (Insufficient Evidence) — this is an accurate corpus-coverage result, not a system error.
• Annual plan upgrades or mid-cycle plan changes.
• Enterprise plan fees — governed by the Master Services Agreement (MSA) between the parties, which contains its own termination and billing clauses.

A refund may be considered only in the following narrow circumstances, and solely at NyayaVeda AI's discretion:

• Duplicate charge: Your bank or Razorpay charged you twice for the same subscription period and the duplicate is confirmed in our payment records.
• Platform-wide outage exceeding 72 continuous hours within the billing period, documented in our status history, with no access to any core feature.

To raise a technical exception, email abhaytripathi@nyayaveda.co.in with your registered email address and Razorpay order ID within 14 days of the charge. Requests without a verifiable order ID will not be processed. Approved refunds are credited to the original payment method within 5–7 business days.

NyayaVeda AI offers a permanently free plan with access to the core research engine. We strongly recommend evaluating the platform on the free plan before subscribing. Subscribing to a paid plan constitutes acceptance of this no-refund policy.

A payment receipt is automatically emailed to your registered address upon each successful payment. GST invoicing (HSN 998314, GSTIN field) is coming soon — expected within 60 days. If you have not received your receipt, contact abhaytripathi@nyayaveda.co.in.

This policy is governed by the Consumer Protection Act, 2019 and the Information Technology Act, 2000. Disputes are subject to the exclusive jurisdiction of courts in Lucknow, Uttar Pradesh, India.

Before initiating proceedings, email abhaytripathi@nyayaveda.co.in — we will attempt to resolve the matter within 14 working days.

• Email: abhaytripathi@nyayaveda.co.in
• Operator: Abhay Tripathi, NyayaVeda AI
• Website: www.nyayaveda.co.in